IT Apprentice (Addcom IT Limited)

Server and device maintenance. Answering the phone to customers. Logging tickets with the helpdesk ticketing system. First line triage and resolution of customer issues. Establish and meet service level agreements with end users. Monitor and test network performance and provide network performance statistics and reports. Commuting to customer sites as required. Research into new IT processes and systems.

Training:

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship qualification:

CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are: 

Support Technician

Maintenance or repair of systems faults Support for the roll-out of installation and commission of new systems or upgrades

Network Technician

Installation and commission of networks Maintenance or repair of network equipment Installation, configuration or maintenance task on either ICT related hardware or software

Digital Communications Technician

Installation and commission of telecoms networks Maintenance or repair of telecoms network equipment Installation, configuration or maintenance task on either ICT related hardware or software

Training Outcome:
The role offers a permanent role upon completion of the apprenticeship depending on performance.

Employer Description:
Addcom IT Limited are an established IT company based in Farnham, Surrey. They provide high quality IT support and IT services to both the educational and corporate sectors. They focus on customer satisfaction and helping their clients reach their objectives through reliable and professional IT support. Addcom offer a wide range of IT Support and IT Services to cover any challenges business may encounter, these include areas such as: Cloud Computing, Desktop Migration, Server Migration, Virtualisation, CCTV installation, Audio Visual, Project Management, Network Support, Server Support, Help Desk, VOIP phones, Office 365 Phones Systems among others.

Working Hours :
Monday to Friday: 09:00 - 17:30.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,A keen interest in IT,Good time keeping