IT Support Apprentice

Apart from joining a thriving and growing business, Ilicomm is dedicated to supporting your professional development by helping you achieve industry-recognised certifications that will further you in your career.

Duties and Responsibilities:

Provide 1st Line support via telephone and email Microsoft desktop and server support Basic networking tasks such as IP troubleshooting, DNS and remote printing support M365 support, including Exchange, Office and Azure Active Directory Basic troubleshooting of firewall and routing issues Managing personal helpdesk ticket queue, ensuring ticket data is clear, concise, and up to date Meeting SLA's and Helpdesk targets for quality and performance

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and Powershell

Training Outcome:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Benefits: 

Free eye tests Free on-site parking Pension scheme

Employer Description:
Here at ilicomm we help businesses reach their full potential through digital transformation. Our amazingly friendly team demystify technology to make it easier for our customers to excel through Managed IT, Cloud, Comms and Security solutions.

Working Hours :
9am - 5pm, Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental