Desk Based Account Manager Apprentice

Supporting the Account Manager and Sales Director on a day-to-day basis in the following areas:

Generating quotes and contracts for clients Coordinating project work including on-site installs and migrations Taking incoming calls from clients where appropriate and creating tickets Arranging face-to-face and Teams meetings with the team or running them independently Monitoring customer tickets and tasks and responding to them where appropriate

In addition to these day-to-day responsibilities, the role encompasses several key objectives: Manage designated existing customers, building relationships with the key decision makers in each business.

Be the main point of contact for these customers in all customer-related matters Upselling and cross-selling SolCo’s products to existing customers Retaining customers and renewing their contracts Arranging regular account reviews Be responsible for all scheduled reporting that designated customers receive Ensuring customers are happy with the service they are receiving and taking ownership of any issues raised Working with the Sales Director to help win new clients Work with the Sales Director to create case studies and articles on customer projects Work closely with the support team when necessary to provide the customer with a speedy resolution to issues raised Build and maintain a thorough understanding of SolCo’s products, services, and platforms to ensure customers have a clear view of the value we can provide them Achieve and succeed the sales targets set Build strong relationships with SolCo suppliers and partners, escalating opportunities, and issues where necessary Be capable of carrying out initial checks before passing to the support team if necessary Present SolCo professionally at all times, ensuring our customers experience is always a positive one

The ideal candidate will have:

Previous experience in a customer-facing sales role Great communication and interpersonal skills. Strong sales skills A genuine drive to deliver great service to customers Must have excellent time management and organisational skills. Ability to respond efficiently to high-pressure situations Ability to work to tight deadlines Good computer skills - including Excel, Word, Office, CRM Clean driving licence

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence.
Potential for full-time employment on successful completion of the apprenticeship.
Transferable skills that are invaluable in the wider world of work.

Employer Description:
We believe that as an agile, fast growing business we can service our customers, quicker, and better. We are a customer focused business, always seeking solutions that match your business requirements. We bring the many IT, Cloud and traditional Telco products together as a single supplier. We help you get on with doing business

Working Hours :
Office based role, working hours Monday-Friday 8:30am-5:30pm.

Skills:
Communication skills,Attention to detail,Customer care skills,Team working,Initiative