Business Administration Apprentice SBREC, Partnerships and Engagement Team

Purpose of Post

To provide a variety of administrative and customer service support to the Small Business Research + Enterprise Centre to include administration support for the customer membership system. Work with the marketing team to plan and execute promotional activity to increase membership sign ups.
To be confident to work on the Small Business Research + Enterprise Centre’s enquiry desk as part of a rota and deal with customer queries face to face, via the telephone, email or via social media.

Main Duties and Responsibilities

Working in conjunction with the Centre’s marketing and events team, support with the promotional activity and customer communication relating to the Centre’s customer membership scheme. Try new approaches of engagement to increase membership sign ups with a particular emphasis on attracting City of London SMEs Engage with the Centre’s existing members to showcase the range of support available at the Small Business Research + Enterprise Centre. Create an engagement plan to ensure there is consistency with all communication. Provide administrative support for the membership scheme to include organising annual renewals, collecting membership subscriptions as well as ensuring that the system has accurate customer information. Support with the production of monthly statistical customer data collection from the membership system and Eventbrite to update the Centre’s dashboard. Ensure that all customer details are accurately managed on the mailing list including adding new customers and removing those that have unsubscribed. Support with the preparation of webinars and large events to include room set up, hospitality, meet and greet and hosting. Support with the administration and customer service of the corporate room hire offer. Ensuring customers have the correct room layout, hospitality and other equipment to effectively deliver their meeting or training. Attend external enterprise events and business growth networking events to showcase the centre’s services for start-ups and small businesses. Promote the membership scheme, databases, business advice, webinars, and the Samuel Wilson’s Loans Trust. Provide meet and greet support to welcome customers, members and visitors into the centre and direct them appropriately. Be confident to deal with customer queries face to face, via the telephone, email or via social media. Ensure that all customer emails and telephone calls are responded to promptly and within 24 hours. Continually keeping abreast of the range of resources and databases available at the Small Business Research + Enterprise Centre. Take responsibility for their personal development via attendance at training courses, project work and/or shadowing. Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties. Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post. Undertake any other duties that may reasonably be requested to be appropriate for this role.

 

 

Training:

You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies.

Training Outcome:
On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation.

Employer Description:
The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.

Working Hours :
09:00 - 17:00, Monday-Friday, with one-hour unpaid lunch. Some out of hours working will be required to support breakfast or evening events. Time in lieu will be allocated for any additional hours worked.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental