Apprentice Operations Administrator

Main duties the apprentice will learn:

Support managers, staff and wider HR colleagues through the provision of fit for purpose HR advice and processes by learning to:

Provide a knowledgeable, professional and efficient first line HR Service to the University. Provide cover for both the reception area of HR Services and the telephones, ensuring that all visitors are greeted, and all telephone calls are answered. Be responsible for self-allocation of work from within the HR Service Portal, ensuring that the response service standard is met (all cases should be assigned to a person within 24 hours of being raised). Be the first point of contact for staff on all HR related enquiries, providing support where appropriate and triaging and escalating more complex queries. Develop sound customer relations, taking the time to listen to customer requirements to ensure appropriate action is taken. Take responsibility for resolving queries and delivering customer responses even when wider support or expertise is required. Work collaboratively with both the admin coordinators and team colleagues in the prioritisation and handling of workloads, supporting others within HR Service Delivery and the wider HR function as required. Use HR and IT systems such as but not limited to Oracle, Core and WCC. Take responsibility for printing staff ID cards. Deal with a full range of transactional work including but not limited to: Responding to basic policy queries, meeting the ‘one-touch’ aim of the HR Service. Production of standard and manuals letters including: Increase/decrease of hours. Regrades. Sickness. Payroll processing, including: Processing of joiners, transfers and leavers. Processing of changes and post administration. Maintenance of staff data within the HR systems; e.g. changes to name. Processing of DBS and BPSS clearances and Research Passports. Sending and chasing recruitment references. Ensure staff personnel files and data in all HR systems is up to date, complete and in line with policy and good practice.

Training Outcome:
Administration Assistant HR Administrator Operations Assistant

Employer Description:
A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching. People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.

Working Hours :
Usually Monday to Friday, 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience