Customer Service Apprentice

Office Administration: Assisting in General office administration including managing emails, photocopying, and other administrative duties. Customer service: Assist with customer enquiries via phone calls and emails in a professional manner. Mail Management: Efficiently handle incoming and outgoing mail. Order administration: Loggin order receipts and adding consumables to the management system. Project Assistance:  Supporting various projects by coordinating tasks and ensuring deadlines are met. Travel Booking: Assist in the planning and booking of business trips Updating of diaries and re-scheduling of the diary for management Updating of the CRM Tagging & registering assets. Checking completion of reports. Internal Communication: Managing emails, letters, and other forms of internal communications. Departmental Support: Provide assistance to various departments with their ongoing tasks. Supply Management: Order and maintain products, office supplies, and consumables. Meeting Coordination: Set up meeting rooms and arrange refreshments as needed. Financial Tasks: Supporting uploads of team expenses. Logging samples for the in-house laboratory.



Training:
Customer Service Practitioner L2 Standard. This qualification requires college attendance once per month.

Training Outcome:

There may be an opportunity for employment and career progression upon successful completion of the apprenticeship. 

Employer Description:
TRAC Associates are long established family business based in Bury who provide environmental consultancy services throughout the UK and Europe. TRAC has extensive in-depth experience identifying and managing environmental asbestos risk for commercial and public-sector clients and work across varied building types and operational environments. TRAC contribute to the reduction of client risk on complex and challenging redevelopment schemes where there is a potential asbestos risk. We bring our technical expertise to a scheme from the design phase through completion of works. • Asbestos surveys, Re-inspections and Sampling • Asbestos Registers • Asbestos Management Plans and risk management strategies • Bespoke policy, procedures and safe working practice documents • Procurement and management of remedial works • Auditing • Exposure Assessments • Risk assessment and remedial strategies for asbestos in soils • Training • Expert opinion

Working Hours :
Monday – Friday 9am – 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience