Customer Service Apprentice

Total IT is an award-winning technology services company based in Bedford. Total IT has been going since 2006 with an established growth record, fantastic clients and an excellent working environment, rated as one of the top 501 MSPs in the world. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment.

Join as a Customer Service apprentice where you will combine day to day sales administration and customer service responsibilities. You will assist the customer service team with tasks including:

Obtaining quotes Researching products Completing orders Researching leads for sales team Scheduling appointments

Training:

Level 2 Customer Service Practitioner.

Training Outcome:

Upon Successful completion of the apprenticeship there may be opportunity to join the team within a full-time role. 

Employer Description:
Total IT is an award-winning technology services company based in Bedford. Total IT has been going since 2006 with an established growth record, fantastic clients, and an excellent working environment, rated as one of the top 501 MSPs in the world. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment. Joining our Business Management team as a Business Support Administrator you will be responsible for the administration of our client accounts carrying out Contract Renewals, Site User Audits, Device Warranty checks, communicating with both clients and suppliers on a daily basis. You will be assisting our Finance Team looking at cost comparisons, procurement and managing stock control and be a back up to our Executive Administrator assisting with Telecoms bill runs & Asset disposal. This is a highly varied role with a lot of different responsibilities.

Working Hours :
Monday- Friday 8:30am-5:30pm

Skills:
communication skills