Kia Parts/Service Advisor Apprentice - Dukinfield

As an apprentice, you’ll work at the Dealership and get practical experience in the role each day. You’ll gain new skills and work alongside experiences Kia Parts and Service teams.

Some of your day to day duties will include: 

Customer contact Taking customer bookings and scheduling services and repairs Communicating the customers work and faults to the vehicle technicians Handling customer complaints Advice and guidance for vehicle care and warranty retention and warranty claims Sales/advice for accessories and modifications Collating information for CSI

Training:

The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, Apprentices will receive the following teaching learning and assessment:

One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face to face at the Kia Academy in Derby) One workplace visit face to face with their dedicated Skills Coach One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor One 1:1 teaching session with their dedicated Skills Coach via virtual classroom

Please note that accommodation will be provided for apprentices attending training at the Kia Academy in Derby using the designated hotel selected for the Kia Apprenticeship Programme(if required). 

Training Outcome:
A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless. By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership.

Employer Description:
Kia are Leaders in electrification and with a broad range of cars from city cars up to the award winning EV9, Kia are launching 11 new cars in the next 3 years, 7 of them electric, and others class beating new technology ICE models, as well as CVs. Our sales also extend to used Kia cars mostly with the benefit of the balance of the Kia 7 year warranty. To prepare for imminent volume increases we would welcome the chance to have conversations with experienced car sales advisors with a view to joining us on this road. Reputation is everything to us and we seek people able to share our ethics.

Working Hours :
Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays (to be confirmed).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative