Business Administration Apprenticeship

The role will predominantly be answering customer questions and resolving complaints via Livechat. Answering on average 60 chats a day, you will play a key role in providing excellent customer care efficiently. We pride ourselves in offering excellent service meaning it’s important to assess customers' needs to achieve the best resolution for each customer in order to provide the highest level of satisfaction. Building sustainable relationships and trust with customers and internal staff members is crucial. A high level of attention to detail, ability to prioritise tasks and the confidence to find resolutions with your own initiative are key on a daily basis.

You will also be working with other teams within the Customer Experience department: Reporting/data entry within our admin team, handling complex customer queries via phone/email and assisting seniors with day to day tasks.

Coordinating with carpet and flooring fitters to schedule appointments for customer jobs into their calendars.

Eventually will also be dealing with any customer queries/complaints.

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Possibility of a full-time position upon the completion of the apprenticeship.

Employer Description:
Flooring Superstore (Connection Flooring Ltd) is an award-winning flooring retailer. After starting out online back in 2012, we have gone from strength to strength and have grown considerably in size. Flooring Superstore is our main brand selling a wide range of floor types, whilst Direct Wood Flooring and Grass Direct are more specialist brands focused on smooth flooring and artificial grass respectively.

Working Hours :
Monday 8.30am-2pm Tuesday - Friday 8.30am - 5pm Occasional Saturday (one in every 4 weeks, with Monday off if Saturday worked): 9am - 2pm

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative