DAF Customer Service Advisor Apprenticeship - HTC Greenford

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

Dealing with customers both face to face and by telephone To process and solve customer service complaints Look to promote continuous improvement in customer service

Training:

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course. The apprentice may also be required to attend college for a couple of days every few months at our bespoke DAF Parts Distribution Centre based in Haddenham, Buckinghamshire.

An apprentice’s training includes:

Industry recognised standard qualification Level 1/2 Functional Skills in maths and English (if required) Level 3 Customer Service Specialist Apprenticeship Standard End-Point Assessment (EPA)

Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership Future prospects are endless By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in

Employer Description:
From 7.5 to 44 tonnes, DAF is the market leader across all sectors in the UK - setting the industry standard for performance and productivity. DAF's commitment to operators is backed by our network - 139 dealers covering the country, providing a consistently high standard of advice, service and expertise to keep your DAF trucks up and earning.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills