Customer Service Level 3 Apprenticeship

What the programme looks like:

18 month structured program Organise and deliver customer service Understand the customer service environment

Principles of business:

Interpret organisational strategy and communicate how this impacts others Understand customers and customer retention Managing Personal and Professional Development Resolve customers' problems and improve performance

Training:

Customer Service Specialist Level 3 Apprenticeship Standard:

Our Customer Level 3 Programme is all about developing the skills required to become a subject matter expert From day one, you'll take on real responsibility with a supportive culture that helps you develop your skill set, whilst building on your stakeholder management skills. 21 -month structured Programme with our partner Sr Apprenticeship
Early accountability and fast progression Regular performance feedback and personal growth planning through a structured learning plan Contribute to DHL's sustainability 2050 mission of zero emissions The opportunity to network with the wider Graduate and Apprentice population Give back to the community through DHL's Foundation by helping achieve the vision to end youth unemployment 

Training Outcome:
Offboard into a permanent role with DHL Supply Chain

Employer Description:
Founded in 1969, DHL is the world's leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help our customers cross borders, reach new markets and grow their businesses. DHL Supply Chain, part of the DHL Group, is the world's leading logistics provider and by joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow

Working Hours :
Monday - Friday, shifts to be confirmed.

Skills:
Communication skills,Team working