Business Administration Apprentice

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list.  Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

Maintaining practice premises security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Keeping notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Training:
Training will take place at Burnley College one day per week. 

Training Outcome:
The apprentice will have the opportunity to progress into full-time employment on successful completion of the apprenticeship. 

Employer Description:
Burnley Wood Medical Centre are based in Burnley.

Working Hours :
The working week is usually 8.00am to 4:30pm, however the apprentice may be required to work their 7.5 hours between the hours of 7:45am and 6:30pm, depending on training/covering shifts. This includes an hours lunch break unpaid.

Skills:
Communication skills,IT skills,Organisation skills,Administrative skills,Team working