Service Advisor Apprentice - Taunton

An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department

The apprentice’s role will include the following:

Dealing with customers both face to face and by telephone To process and solve customer service complaints Look to promote continuous improvement in customer service

Training:
Level 2 Customer Service Practitioner Apprenticeship Standard Functional skills if required No college attendence required Teaching sessions delivered by Skills Coaches both in person and via Microsoft Teams

Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of responsibility including a Service Manager, Master Technician and Dealership Principles The opportunities are endless By having a highly regarded set of skills, Apprentices can go on to develop their career within the specific interests they may have, progressing through their dealership and be an asset to Ford Motor Company

Employer Description:
Having specialised in selling new and used Ford cars and vans for almost 25 years, we understand the importance of every aspect of buying a car and our aim is to make the process an enjoyable experience from start to finish. Our expertise in the used car market is unbeatable; our experience and know-how of everything from finance to valuation means that we are able to provide the perfect peace of mind you need when you’re on the hunt for a pre-loved car. If you would rather choose from our new Ford cars for sale, this same level of trust and expertise is offered, plus the huge level of choice you would expect from picking a vehicle direct from the forecourt.

Working Hours :
Monday - Friday with some Saturdays required. Shifts to be confirmed.

Skills:
No skills required,Full training will be provided