Kia Customer Service Advisor Apprenticeship - Worksop

Duties will include (but will not be limited to):

Dealing with customers both face to face and by telephone To process and solve customer service complaints Look to promote continuous improvement in customer service

Training:
Level 3 Customer Service Specialist Apprenticeship Standard Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course Online training will also be provided throughout the course Apprentices without Level 1 English and maths will need to achieve this level and take the test for Level 2 English and maths prior to taking the end-point assessment

Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in

Employer Description:
In 2015 Perrys acquired the former GK Group and its 8 Ford, Mazda, Kia and used car dealerships across Derbyshire and Nottinghamshire. This was an ideal fit for us both in terms of brands and the customer-centred focus of the group. To further drive our commitment to staff learning and development, we opened our second training centre, The Paul Millard Academy South in Aylesbury. The latest exciting development in the Perrys story has been the relocation of our Chesterfield Ford dealership. Officially opened on 21 June 2018, the brand new FordStore is the largest in Europe and offers the full range of new and used Ford cars and commercial vehicles. Explore Ford in this state-of-the-art centre through a range of fun and interactive experiences, such as the Ford Life Size Configurator.

Working Hours :
Monday - Friday, daytime hours. Shifts to be confirmed.

Skills:
No skills required,Full training will be provided