Digital Support technician apprentice

Key Responsibilities:

Provide first-line technical support to staff and students, addressing issues related to hardware, software, and digital services. Assist with the maintenance and troubleshooting of IT systems, networks, and digital platforms. Install and configure new hardware and software as required. Ensure that all IT equipment and systems are running efficiently and securely. Assist with the management of user accounts, permissions, and security settings. Support digital learning tools, including Learning Management Systems (LMS), video conferencing platforms, and collaborative tools. Provide training and guidance to end-users on how to use various IT systems and applications effectively. Monitor and report on system performance, identifying and resolving issues proactively. Assist with regular backups and updates of systems and software. Document and track technical issues, ensuring a clear record of support requests and resolutions. Collaborate with the IT team to implement new technologies and upgrades.

Training:

Level 3 Digital Support Technician Apprenticeship Standard, which includes:

Level 2 Functional Skills in maths and English (if required) and End-Point Assessment (EPA) Training will be one day a week Training should be at the college

Training Outcome:
Possibility to move a permanent job as a Digital Support Technician.

Employer Description:
London Vesta College is a leading IT and digital training provider dedicated to delivering cutting-edge learning experiences. We equip individuals with the skills and knowledge to excel in the ever-evolving digital landscape. As a training provider, we are now looking to support our own growing digital needs by offering an exciting apprenticeship opportunity to become an IT and Digital Support Technician.

Working Hours :
Monday - Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative