Digital Apprentice

Monitor the 'Web Support' Inbox:

Respond to queries and issues from branches and customers in a timely manner.

Track and Log Web Support Queries:

Record custome issues, understand root causes, and document solutions.

Collaborate Across Departments:

Build strong working relationships with other teams to resolve customer issues efficiently.

Monitor the 'Digital Alerts' Inbox:

Take appropriate action in response to system alerts.

Participate in Scrum Ceremonies:

Attend stand-up meetings and follow up on assigned actions.

Support QA Testing:

Assist the QA team in testing software and mobile applications.

Assist Merchandising Efforts:

Help the Assistant Merchandiser gather product information and data from online sources and suppliers.

Create Digital Assets:

Generate images and other digital materials to enhance product information on the website.

Provide Administrative Support:

Work with procurement, marketing, and commercial teams to assist with administrative tasks as needed.

Training:

Advanced level apprenticeship in IT Digital Support Technician consisting of:

Level 3 Apprenticeship in IT Digital Support Technician Level 2 Functional Skills in mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities.

Additional off the job training will also be required as part of the apprenticeship.

Training Outcome:
After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education

Employer Description:
MKM is the UK’s leading independent builder’s merchant, with branches across England, Scotland & Wales. Founded in 1995, we have branches across the length and breadth of the United Kingdom from Redruth to Elgin Norwich and Llandudno. Each of our branches carries a wide range of building materials to keep your project on track, available for delivery to site or for customer collection. We also supply kitchens, bathrooms, doors, windows and joinery, and landscaping products. Many branches have additional specialisms, whether that’s plumbing & heating, electrical, tool hire or timber cutting.

Working Hours :
Monday - Friday, 8.00am - 4.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative