Sales Support Administrator Apprentice

The successful candidate will be providing inside sales support to our Field Sales Team, managing customer enquiries for our services, creating and issuing quotations and meeting customer daily needs, all aimed at achieving commercial objectives.

This role is key to our internal sales product offering and part of our overall business development team.

You’ll be required to:

Maintain excellent working relationships with New and existing customers Be the first point of contact for customer issues and manage the day-to-day activities of the customer To produce rate quotations in collaboration with the pricing department for customers and commercial staff on request Manage all general administrative duties (data base, telephone calls, emails, correspondence, filing) Be responsible for own administration Liaise with the Business Development Manager & Strategic Account Manager on a continuous basis Work in conjunction with the finance and Customer Experience department to ensure that all revenue earned is accurately and timely invoiced Identifying and developing improvements to the customer Build and maintain a close working relationship with the staff across the company Support in the promotion of the business mission Ensure that deadlines and objectives set are met

This is not an exhaustive list, and you are required to be flexible in your approach to carrying out your duties which may change time to time in order to reflect business need or for the company’s continuous improvement.

Training:

Business Administrator Level 3. 

English and maths (if required) Level 2.

Suffolk New College.

Training Outcome:

Any career progression routes will be discussed upon successful completion of the apprenticeship.

Employer Description:
Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals via rail, as well as offering onward road transport, terminal and container sales as part of our service portfolio. We are also a leading operator in the UK Heavy Haul rail freight market. This opportunity is at our Felixstowe location in an office of approx. 50 employees where our customer service delivery and operation teams work alongside each other to deliver customers goods across the UK by Rail and Road.

Working Hours :
Monday - Friday, 08:30 - 17:30 hours daily (40-hour a week) - unpaid lunch break. An apprenticeship includes regular training with the college therefore a percentage your working hours will be spent training or studying.

Skills:
Excellent Communication,Attention to detail,Customer focussed