Air Freight Operations Apprentice

Key Activities can include:

Develop relationships with customers (internal/external) Ensure all customer enquiries are responded to promptly and professionally Adhere to Customs Compliance procedures and documentation Ensure each ‘Job File’ is fully and accurately completed Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise Work with DGF departments on freight planning and coordination Liaise with DGF Transport & Warehouse teams on freight planning and coordination Liaise with overseas offices on planning and coordination Maintain mandatory KPI’s through the Company's Freight Forwarding system  Use Company systems to create, manage and maintain the movement of freight  Update the Company’s customer complaints system with all required inputs  Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption Contribute to the ‘First Choice’ continuous improvement program Participate in Monthly Team briefing sessions and weekly performance dialog meetings Complete all statutory and mandatory training as and when required

Training:

International Freight Forwarding Specialist Level 3.

On the job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours to progress and develop.

Identify, track and support 6 hours off the job training activities.

Quarterly formal progress review meetings, identifying learning achievements and next steps.

Training Outcome:

The apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further apprenticeship or a permanent role within the business - subject to a suitable vacancy being available and in line with the selection process for the role.

Employer Description:
DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.

Working Hours :
Monday to Friday - 9am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working