IT Systems Support Analyst Apprentice (Boxxe)

Becoming a valued part of the Security Services team Learning how to provide technical support Helping the existing staff, to deliver IT support services to clients, including the setup, configuration and delivery of end-user devices Managing the helpdesk system, ensuring all calls and tickets are handled within appropriate timescales Working on resolving the first-line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third-line support staff where necessary You will receive ongoing training and accreditation, enabling you to build on your knowledge and experience. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised, giving you the best possible start in your professional career within the IT sector

Training:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal, and professional standards Support the information systems needs for your business

Training Outcome:

The role offers long term security and the opportunity to progress into a permanent position.

Employer Description:
For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do, and our people are the difference that make the difference. At Boxxe, we understand, we collaborate, we simplify, we care, and we deliver; together we are making tech human.

Working Hours :
Monday - Friday 9 am - 5 pm.

Skills:
Attention to detail,Problem solving skills,Logical,Keen to learn new technologies,Understanding of IT systems,Good work ethic,Strong customer service skills,Adapt to new tasks