Customer Service Apprentice - Recruitment

Candidate Sourcing and Engagement: Utilise LinkedIn Recruiter, CRM systems (Recruiterflow), job boards, and other outreach techniques to identify and approach potential candidates. Build and maintain talent pipelines, ensuring a pool of pre-qualified candidates for ongoing and future roles. Conduct initial screening calls to assess candidate suitability against job specifications, qualifications, and experience requirements. Develop relationships with candidates, ensuring they feel valued and informed throughout the recruitment process. Engage passive candidates using creative outreach strategies and ensure high candidate satisfaction.

Essential Skills and Experience:

Excellent communication and interpersonal skills: You'll be a natural on the phone, with a confident and engaging communication style. Strong organisational and time management abilities: You'll be juggling multiple tasks and deadlines, so staying organised is key. A proactive and solutions-oriented mindset: You're a self-starter who takes initiative and finds creative solutions. Ability to work independently and as part of a team: You'll thrive in our small, collaborative team environment. A passion for finding the right talent for our clients: You genuinely enjoy connecting people with opportunities.

Desirable Skills:

Experience working in an office environment (highly beneficial) Knowledge of e-commerce and digital/online sales Flexibility with time zones due to our clients' international locations Experience using LinkedIn Recruiter or similar sourcing tools: You'll be a whizz at finding the best talent online.

·Personal Attributes:

A smiley and happy disposition – positivity is contagious! Confidence and a proactive approach Excellent telephone manner

Training:

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience.

You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Training Outcome:
You can look forward to exciting career progression opportunities beyond the apprenticeship

Employer Description:
You will be working for an exciting and growing executive and management search firm. We specialise in sourcing and securing top-tier talent for businesses worldwide. We pride ourselves on our expertise across various functions, including digital technology, e-commerce, product management, finance, operations, SAP, sales, and sustainability. As we continue to grow, we are excited to expand into dynamic and innovative sectors such as sports, fashion, outdoor, luxury, and the wider consumer goods industries, providing bespoke recruitment solutions to support our client's success in these high-growth markets. Operating with a commitment to excellence and a client-first approach, we empowers businesses to achieve their strategic goals by connecting them with exceptional talent.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental