Reception & Administration Apprentice

Key Responsibilities:

Patient Interaction:

Greet patients and visitors in a professional and courteous manner Answer telephone calls promptly, handle queries, and direct calls appropriately Assist patients with booking, rescheduling, or cancelling appointments using the practice’s booking system Provide information about the practice’s services and policies

Administrative Duties:

Manage patient records, ensuring accurate and secure data entry and maintenance Handle incoming and outgoing correspondence, including emails and post Process prescription requests according to the practice’s protocols Register new patients and update existing patient records as required

Team Support:

Work collaboratively with GPs, nurses, and other practice staff to ensure smooth operations Support clinical staff with administrative tasks as needed

Compliance:

Maintain confidentiality and comply with GDPR and practice policies Follow health and safety regulations and infection control guidelines

Training:
Business Administrator Level 3 Apprenticeship Standard End Point Assessment Work Based Training 2-3 hour tutor session every month

Training Outcome:
Progression is possible for the right candidate upon successful completion of this apprenticeship

Employer Description:
City Health Centre aims to provide a high standard of medical care in a friendly, efficient and professional manner. The staff work together as a team of healthcare professionals with the support of community staff and other organisations. The premises provide for three clinical rooms with a pleasant waiting area with easy access for disabled patients.

Working Hours :
Your rota will be worked out between these days and times, Monday - Friday between 8.00am and 6.30pm, there will also be some Saturdays to be worked.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Empathy,Interpersonal,Work under pressure,manage busy workload,Friendly & approachable,professional manner,Reliable & punctual,Independent,Compassionate