Apprentice Customer Service Assistant within Housing Needs Team

Communicate effectively to deal with queries either internal / external, by telephone or by written correspondence Develop customer service skills to contribute to the delivery of our services to our customers With guidance, carry out projects within the remit of homelessness/re-settlement Use ICT equipment and software using an in-house database system to keep accurate records Keep various data, up to date and prepare spreadsheets and reports, when required Assist the team by carrying out general administration duties including word processing, inputting data, general filing, scheduling of meetings, photo-copying, scanning, emailing, incoming/outgoing post etc Work flexibly to support the team Be accountable for the quality of your work and take responsibility for maintaining and improving your knowledge and skills Meet relevant standards of practice by working in a lawful, safe and effective way Contribute to team meetings positively and constructively Undertake appropriate training as identified relevant to the role Become an active and flexible team worker

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality & Diversity

Training Outcome:
This apprenticeship is a fixed term 12-15 month contract, and at the end you will gain a Level 2 Customer Service Practitioner Qualification However the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector

Employer Description:
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Monday - Friday, 9.00am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Adhere to data protection,Due regard for safeguarding,Equality & Diversity,Client confidentiality,Respect for others,Professionalism,Motivated