Apprentice Customer Service & Operations Administrator

The Customer Service and Operations Administrator plays a key role in supporting multiple departments including Customer Service, Sales and Finance. This individual will ensure smooth order processing, resolve customer inquiries and maintain efficient communication between internal teams (such as warehouse staff, external stakeholders ie couriers). The role involves using a variety of software tools to manage data and documentation while ensuring high-quality customer service and operational efficiency. 

Customer Communication:

Respond to customer inquiries via phone, email and live chat Provide timely and accurate information regarding orders, product availability and service issues Resolve any customer complaints or issues, ensuring customer satisfaction

Administrative Support:

Provide administrative assistance to the Customer Service, Sales and Finance Teams as needed Assist in maintaining customer records, order history and other relevant information Process customer orders, ensuring accuracy and timely delivery

Order Processing and Documentation:

Process orders through the Company's internal systems, ensuring all customer and product information is correctly entered Maintain accurate order records and documentation (manual and electronic) Liaise with the warehouse team to ensure orders are picked, packed and shipped on time

Shipment Coordination:

Book Shipments through online portals and coordinate with couriers to ensure timely and cost-effective delivery Track shipments. resolve delays and communicate updates to customers

Problem Solving: 

Investigate and resolve any customer issues or complaints related to orders, shipping, or product quality Coordinate with relevant departments to find solutions for any operational challenges

Data Management:

Input and maintain data into the in-house computer systems and other relevant applications (e.g. Zoho, Excel, Google Sheets and Google Docs) Generate reports as required for internal teams to monitor order status, inventory levels and customer service metrics

Team Liaison: 

Coordinate with warehouse employees to ensure inventory and order details are correct Support cross-departmental communication to ensure smooth operations across Sales, Finance and Customer Service functions

Software and Tools Management:

Utilise applications such as Zoho, Google Sheets and Google Docs to update customer data, track orders and report on performance metrics Ensure data accuracy and consistency across platforms 

Training:

Business Administrator Standard English and maths (if required) Level 2.

Suffolk New College.

Training Outcome:

Any career progression routes will be discussed upon successful completion of the apprenticeship.

Employer Description:
We Prep is a fast paced and rapidly growing 3PL/Prep Centre based in Stowmarket. We specialise in shipping goods to Amazon FBA warehouses and offer multiple prep services. We have a large client base who operate mainly on Amazon, Ebay, Etsy, Shopify and other Ecommerce platforms. Our vision is to be the market leading FBA centric UK 3PL by combining innovation and efficiency with friendly service.

Working Hours :
Monday - Friday 8.30am - 5pm with 1-hour unpaid lunch break

Skills:
Computer Literate,Excellent organisation,Team Player,Strong communicator