Learning Resource Centre Apprentice

Duties will include:

Allocating computers to students Supervising busy LRC customer service points Loaning books and resources Answering enquiries Troubleshooting printer and IT enquiries Helping to with displays and book promotions

You will workclosely with our staff to supervise student study areas and promote a purposeful learning atmosphere.

The central duties comprise allocating students to computers, answering general enquiries, assisting with issuing and returning loaned resources and collecting payments. The areas are equipped with computers and photocopiers, and you will learn the skills to help troubleshoot any problems as they arise.

You will also learn administrative skills such as filing and data entry using an array of College systems. 

We will develop your familiarity with specific digital learning resources to help promote their use to students and you will be assisting customers to locate study information and teaching them the techniques to find information for themselves.

There are opportunities to get involved with creating engaging and exciting promotions, including displays and book giveaways. You will also be responsible for a specific area of the LRC work, with guidance from the LRC Manager.

You will also ensure rules are applied appropriately, undertake  shelving and work as a part of a busy team to ensure that the areas run smoothly.

Training:

Qualification

Level 2 Apprenticeship Standard in Customer Service Practitioner Level 1 Functional Skills English and maths (if required)

Delivery Method:

Attendance at college will be required one day per week Apprenticeship session to assist with portfolio building and preparation for End Point Assessment Trainer/Assessor will schedule visits to the workplace

Training Outcome:
Ability to work as part of an LRC team in an academic or public library, and more general experience of working in FE College environment administrative role

Employer Description:
WQE and Regent College Group is a further education college. At WQE we have a simple but passionate view of what good education should be. We believe it is about finding the best, the extraordinary, in everyone, and we provide the environment, all the support, skills and encouragement our students need to get the best grades they possibly can. Our aim is to enable each and every WQE student to achieve more for themselves than they ever thought they could.

Working Hours :
Monday - Thursday, 8.30am - 4.30pm, Friday, 8.30am - 4pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working