Airline Operations Apprentice 2024

Operations Support

Communicate with Flight Crew and Airport Duty Managers to answer general queries and keep them informed of changes to the flying programme Accurately record delay information and ensure our system ‘AIMS’ is up to date Actively participate in ‘Flight Watch’ to ensure the safe continued operation of the aircraft, considering enroute weather and air traffic control slot restrictions

Crewing Support

Answer roster queries and inform the crew of any changes to their roster Ensure all flights are fully crewed using available standby resources, complying with all Flight Time Limitation regulations and Union agreements Monitor aircraft movements and advise crew of any delays to the flying programme Ensure all crew have checked in and call the crew from standby where required

Airport Support – London Heathrow

Process customers quickly and compliantly, with brilliant customer service at check-In and boarding Support airport teams in managing gate processes and dealing with customer queries Process customer upgrades or excess baggage charges

Customer Care Support

Write and send communications to customers, following our customer comms principles and the Virgin ‘tone of voice’ guidelines Track customer misconnections and denied boarding Rebook customer tickets as needed in times of disruption, including misconnections

Training:
Level 3 Aviation Ground Specialist Apprenticeship Certificate Blended learning delivery, facilitated by our training provider, and internally. Consisting of weekly and monthly sessions (not block release): Virgin Atlantic VHQ (Crawley) Heathrow Virtual learning sessions 

Training Outcome:
We anticipate that during your 18-month contract, you will be able to secure a permanent role in one of our operational teams, that best suits you and your career ambitions in one of the following areas, Operations Support, Crewing Support or Customer Care Support Opportunities to progress in the OCC, or even undertake further apprenticeships at Virgin are plentiful, for example in Aviation Operations Management

Employer Description:
Richard Branson founded Virgin Atlantic in 1984 with the intention of shaking up the aviation industry. Since then, we’ve grown from a small team, one 747 plane and a single route, to a global network that employs thousands of wonderful people worldwide. We’re not just your average airline. When it comes to our people, they’re a passionate lot, united in creating something different. It’s always been like this. It’s in our DNA, and it was ignited within us from the moment we started flying.

Working Hours :
Full Time, shift work (typically working 3 days/nights on, 3 days/nights off). Between VHQ, Crawley, and Heathrow (Hours/Days TBC).

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative