Receptionist Apprentice

To provide an efficient helpful receptionist service to the Practice and ensure that Practice data is collected, stored, maintained and retrieved effectively whilst continually providing patient confidentiality

Principal Duties and Responsibilities:

Reception and routing of patients on arrival Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and generally advising patients on non clinical matters Sorting and distributing incoming mail Ensure Doctor/Nurse patient call system is in working order Record requests for home visits Ensuring an adequate supply of stationary etc in the consulting rooms and reception area Receiving samples, logging and ensuring the correct forms accompany them to the laboratory Receiving and recording telephone messages for the Doctor/Nurse/ Health Visitor Booking ambulances for patient hospital appointments or admissions Taking request for repeat prescriptions and preparing them on the computer for collection Dealing appropriately with outgoing mail Liaison with hospitals, primary health care team, community services and social services Ensuring that the reception area is left tidy and ready for use by incoming colleagues together with any information about unresolved or urgent matters Cover other members of staff during holiday or sick leave

Training:

Business Administrator Level 3 Apprenticeship Standard:

You will attend monthly tutorial sessions ( predominantly online) and will have monthly support calls with your dedicated Development Coach

Training Outcome:
There is likely to be a permanent post at the practice and access to internal NHS progression opportunities

Employer Description:
We are based on Longview Drive, in the Heart of Huyton and the practice serves approximately 4000 patients. We are a training practice responsible for training GPs, Foundation Doctors and Medical Students and offer patients both Face to Face and Telephone Consultations.

Working Hours :
Opening hours are 8.00am - 6.30pm Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience,Physical fitness