Benefits Officer Apprentice

To undertake and complete the IRRV apprenticeship program. To interview, learn the financial needs and provide high quality, tailored advice to all people that approach the Council for guidance on their benefits entitlement (administered by both national and local government). To assess claims for Housing Benefit and Council Tax Reduction in accordance with national legislation, Council policies and procedures. To work with clients to resolve queries relating to their claim for Housing Benefit and or Council Tax Reduction. To undertake in-claim / accuracy reviews to ensure that the right award is made to the right person at the right time. To review or supersede decisions where new information has been provided by the client. Referring claims of suspected irregularity to the Single Fraud Investigation Service and responding to requests for information / evidence and queries from the SFIS and implementing investigation outcome decisions.

Training:
1 day a week of online / team based training 

Training Outcome:
Benefits Officer

Employer Description:
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

Working Hours :
Monday to Friday, 37 hours a week. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience