Assistant Engineer Apprentice

Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools. Provide technical support and troubleshooting assistance for software installation, licensing, backup, and assurance Work closely with teams across ICT to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted Working with ITIL processes including Request, Incident, Change, and Problem Management Ensuring compliance with UKHSA ICT Security Policies Conduct other work as directed by line management in accordance with departmental standards and policies

Training:

You will work to gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.

Learning is delivered using a blended style of online and practical delivery.

Training Outcome:

Following this apprenticeship you will be able to apply for any permanent positions which may arise. Should opportunities present themselves, you may be able to go on and achive higher level qualifications and take your career to the next level.

Employer Description:
The UK Health Security Agency (UKHSA) is responsible for planning, preventing and responding to external health threats, and providing intellectual, scientific and operational leadership at national and local level, as well as on the global stage.

Working Hours :
Monday to Friday, 9am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience