Business Administrator Apprentice

Key Responsibilities:

Customer Service and Communication:

Answer incoming phone calls and respond to customer inquiries professionally and efficiently Provide support and assistance to customers throughout the loan application process

Loan Management and Decision-Making:

Input details from loan applications into our bespoke Loan Management System Use the system to assess and make informed decisions on the loans customers can have Liaise with the Loan Management System provider to suggest and implement system changes and improvements

CRM and Email Management:

Update and maintain the Customer Relationship Management (CRM) system to ensure accuracy Handle and respond to emails promptly and professionally

Team Collaboration:

Work collaboratively with colleagues to ensure smooth daily operations Assist the Managing Director in reviewing and implementing future business plans

Marketing and Analytics:

Work with the firm's digital marketing partner to develop and execute marketing plans and projects Analyse the effectiveness of marketing campaigns and recommend improvements

Compliance and Policy Review:

Support the firm in staying compliant with Financial Conduct Authority (FCA) regulations Assess and rview the firm's policies and procedures in line with FCA requirements

Training:
Level 3 Business Administrator Apprenticeship - Standard Skills, Knowledege and Behaviours Day release to attend New City College at either Hackney campus (N1 6QH) or Ardleigh Green Road, Hornchurch campus (RM11 2LL).

Training Outcome:
Possibility of full-time position upon successful completion of the apprenticeship, depending upon the needs of the company at that time

Employer Description:
Cockle Finance is an award willing, family run, customer focused finance company dedicated to providing tailored loan solutions. The team at Cockle Finance is small but the business is growing. This is a great opportunity to join an ambitious company and help to progress it through a period of growth.

Working Hours :
Monday: College day. Tuesday: 9.00am - 5.00pm, Wednesday, 9.00am - 12.30pm, Thursday, 9.00am - 5.00pm. Friday, 9.00am - 3.00pm.

Skills:
Good organisational skills,Strong attention to detail,Excellent communication skills,Excellent Written skills,Professional approach,Excellent verbal communication,Ability to work in a team,Able to work independently,Excellent IT skills,Willingness to learn,A proactive approach,Able to problem solve