Cruise Specialist Travel Apprentice

Proactively match customer requests to LIBI’s extensive range of curated cruise packages while maximising all sales opportunities for upselling Consistently achieve monthly sales targets Ensure all sales opportunities are optimised and work towards specific business product targets Adhere to company policies in terms of sales techniques and data recording to assist with product and marketing strategies Embrace all methods of current and modern technology used to enhance customer experience Ensure all customers are greeted and responded to appropriately, regardless of line of enquiry Ensure excellent customer service is always provided to all customers irrespective of communication channel Act as an ambassador for LoveitBookit and provide a company image to all customers which reflect the LoveitBook Excellence charter Work collaboratively with teammates to ensure each team member is provided the opportunity to develop and maximise their potential Attend, participate in and contribute positively towards team meetings / briefings Contribute to and attend Brand events and Ship visits Promote LoveitBookit through contribution of firsthand experiences and knowledge to marketing collateral

Training:
This apprenticeship forms part of a formal qualification, on successful completion you will achieve a level 3 Travel Consultant qualification that will be added to your digital achievement record Working with our chosen training provider you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey Training will be carried out online or face-to-face, both individually and as part of a classroom, to ensure you have an enhanced experience You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor Learning first-hand from training specialists and peers you can become a fully-fledged Travel Consultant in little over a 12-month period

Training Outcome:
On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set, Sales Executive Level 4. Next steps will be discussed in your 1-2-1's

Employer Description:
Welcome to LoveitBookit! We're proud to be one of the UK’s Top Independent Cruise Specialists, based in Greater Manchester. Since our founding in 2013, we’ve been dedicated to crafting bespoke cruise holiday packages that tick all your boxes, while delivering top-notch customer service every step of the way. In our very first year, our Company Director, Daniel Radnor, was honoured with the ‘Travel Agent of the Year’ award by the Cruise Line International Association (CLIA). This incredible recognition set the tone for our journey forward. Since then, we’ve built our success on three core principles: offering great value, delivering exceptional customer service, and providing immersive cruise experiences. In 2017, we launched our own television programme, Cruise TV by LoveitBookit. The show brings our exciting cruise offers right to your living room, showcasing cruise lines, ships, and the amazing destinations you can explore. We love to inspire our viewers with in-depth looks at the amenities onboard, insider tips from cruise experts, Dan & Sam, and captivating stories from fellow travellers. Each episode is designed to ignite your wanderlust and provide a taste of the incredible adventures that await you at sea. Whether you’re a seasoned cruiser or planning your first voyage, Cruise TV is your gateway to the world of unforgettable travel experiences. For five consecutive years from 2020 to 2024, Loveitbookit has consistently achieved the Feefo Platinum Trusted Service Award and has been rated 'Excellent' on customer-review platforms. This accolade is only awarded to companies whose customers highly rate their experience.

Working Hours :
Shifts between Monday - Saturday 7am - 8pm, Sunday - 7am - 6pm. 5 working days a week will be allocated.

Skills:
Communication skills,Attention to detail,Customer care skills,Team working,Geography