Junior Customer Services Advisor Apprentice
In-tend are a leading software provider of e-Procurement systems to both a UK and international client base and employ over 40 staff. The company has an excellent and proven history of providing apprenticeship, all of which have the potential to lead to full time permanent employment.
Throughout the apprenticeship, In-tend are offering the opportunity to learn about the company, their customers and their range of products and services, whilst affording the opportunity to gain knowledge in core office based skills being fully supported throughout the apprenticeship.
Level 3 Customer Service apprenticeships will be considered for anyone with Level 2 already, and there is the opportunity over time to move to other business departments within the company.
We are looking for individuals who are keen to develop in a professional role – with this in mind the right candidate must not only be able to look professional but also act that way in an open plan office based environment. They must be able to work in a quiet professional environment.
The right person would be self motivated, enthusiastic with good customer care and focus in mind. They would be keen to take on the challenges of learning about all of our products and services to become well rounded asset to the company.
Preferable have some customer services experience. Essential to be organised, confident and focused.
Job Function:Pro-actively learn and understand In-tends range of goods and services and participate in continual training Contact In-tend’s customer and prospective customers for account management and sales purposes; to include calls to current and potential customers; following up on advertising enquiries; following up seminar
delegates offering additional products or services, and following up on event enquiries to aid with revenue
generation for the relevant department/company Identify enquiries which may lead to further training or product or services sales, and pass to the relevant department for follow up to ticket resolution Provide appropriate and timely telephone and/or e-mail assistance/responses to inbound correspondence -
to include internal and external customers/clients and suppliers Keep In-tend’s own CRM database, In-manage up to date electronically, complying with GDPR legislation in
respect of data. Liaise with other departments for optimal resolution of customer queries Manage expectations of customers and/or provide difficult messages Share knowledge and work as part of a team to achieve any monthly performance indicators and sales targets
as advised to you Ensure all communications with customers are carried out in line with the written standards and procedures
defined by the Company and in a professional business manner Attend training to develop relevant knowledge, techniques and skills Any other duties and responsibilities as required as the role develops or requested by the Senior Management
Team
Training:
As an apprenticeship at In-Tend Ltd you will be working towards your apprenticeship with Total Training provison this is a work-based apprenticeship, meaning you will earn while you learn, gaining hands-on experience in a real business environment.
Training Outcome:
At In-Tend Ltd, your apprenticeship is just the beginning of your career journey. We are committed to supporting our apprentices not only during their training but also in their long-term career development.
Advance Within Your Role:
After successfully completing your Level 2 or Level 3 Customer Service Apprenticeship, you may choose to continue excelling in your customer service role. With enhanced skills and confidence, you’ll be well-prepared to take on additional responsibilities.
Explore Other Departments:
In-Tend Ltd offers a range of departments and career paths to explore. Apprentices who show potential and a willingness to grow can progress into areas such as:
Employer Description:
In-tend are a proven global e-Procurement Software as a Service marketplace provider since 2006, and creator of the leading Procurement publication ‘In-procurement’. In-tend’s agile suite of software can be used as standalone modules; from e-tendering to Contract Management, through to full P2P functionality, offering integration with financial systems for total end to end procurement management. Our intelligent software can be aligned to meet organisational requirements, no matter what the size or spend, and offers a managed approach to streamlining procurement processes. All modules provide transactional transparency with the associated risk reduction and spend management benefits, and MI reporting functionality. With over 800 clients worldwide in over 130 countries utilising the software in part or as a whole and forming the ‘In-tend Community’, we welcome your enquiry to understand how our range of e-Procurement solutions and associated services may assist your organisation reap the benefits from our cost-effective solutions.
Working Hours :
Monday - Friday 8.00am-5.00pm
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience,Personal Presentation