Apprentice Customer Service Administrator

Our college values inspire us in all our everyday work – when we created them we all had a voice in shaping our values, and we’re proud of what we came up with together:

Kindness, Unity and Excellence.

Our values are important to us all and drive everything that we do and believe.

In your role, you will be accountable for:

Working in collaboration with administration team leaders, MI/funding teams and others in relation to the operation of the college. To be a main point of contact for the relevant teaching/curriculum area, including front of house duties. Develop strong working links with a specific curriculum area, to become very familiar with their working practices and curriculum offer, but retaining a college-wide perspective and willingness to work with other curriculum teams in times of staff shortages and need. Working closely with admissions teams, ensuring that the application and interview process runs at maximum effectiveness and efficiency, including apprenticeships where appropriate. Take part in all enrolment activities ensuring that students are correctly and fully enroled, showing correct courses and start/end dates. Be familiar with all the college processes in matters relating to students and courses, and ensure that change requests are made correctly and in a timely manner. Provide robust support to academic staff to ensure all students are registered correctly and timely with awarding bodies. Including paperwork and ‘reporting’ involved in apprenticeship management. Provide an outstanding student absence management service to support curriculum staff and students. Effective maintenance of other operating systems, including advice on timetables and production of registers, checking completion of registers and chasing up of missing data. Gain a good knowledge of the funding requirements, and be in a position to provide advice and guide others. Responsibility for processing of student DBS disclosure checks in curriculum areas where these are required, e.g. childcare and health and social care. Provide a full reception service, including cash handling as prescribed by the customer services team, in centres where reception services are required. Ensure a regular, adequate and accessible supply of college forms, stationery and other consumables as required. To provide invigilation for exams as and when required.

There are things that we are all accountable for, whatever your role, these are:

Embedding safeguarding into your working practices and escalating any safeguarding concerns immediately in line with the College’s safeguarding policy. Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act. Being a champion and advocate for Equality and Diversity throughout College. Behaving in a manner that displays British values. Being committed to reviews of your performance and your own Continuous Professional Development. Any other duties commensurate with your role that may be required from time to time.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Training:

You will study at Kirklees College, following the Business Administrator Level 3 (the standard you follow will be dependent on experience, so you could be placed on the Level 2 Customer Service Practitioner standard). 

The course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard. These will be transferable and suitable to an administration role in any sector. Health and Safety and other role-specific processes and tools will be taught in the company.

If you do not meet the requirements for the Level 3 Business Administrator Apprenticeship, you will have the opportunity to be offered the Customer Service Practitioner Level 2. 

Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Business Administrator Level 3 Apprenticeship.

Business Administrator Level 3. After 18 months, you will complete an End Point Assessment. This will involve the following:

Showcase/Portfolio. Interview.  Presentation on Project.  Knowledge Test.  Practical Observation.  Professional Discussion. 

You are given time off to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship.

Training Outcome:

Whilst there will be no guarantee of a substantive position with the college at the end of the period, the college will guide, support and encourage suitable apprentices to apply for appropriate vacancies as and when they arise. The college has a very good record of supporting workers through in-house apprenticeships and many apprentices have secured employment with the college beyond their apprenticeship.

Employer Description:
Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher Education.

Working Hours :
Monday to Friday - There will be a requirement to work evenings and weekends for enrolment and other events at any of our other sites throughout the academic year. 8.30am until 5pm Monday to Thursday. Friday 8.30am until 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Excellent attendance,Work Experience