Apprentice IT Support Executive

Achieve KPI’s given within your role where they are set out in writing. Provisioning customer sales orders and ensure our customers are onboarded, managing the implementation of new services, via project management, web demonstrations and training. Actioning and Resolving faults, liaising with the necessary clients and colleagues, and documenting via cases. Escalate complex issues / faults to the Senior IT Support Executive Providing customer support and training via web demonstration, telephone and customer visits. To maintain the best professional relationship with our customers. Provide assistance to other employees within the business. Attend service training and webinar sessions to improve product knowledge. To review and interact with our customers where required to improve their customer experience. Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate. Ensure customer, suppliers’ and employees’ expectations are managed as per our values. Use initiative to learn new products & systems and share your knowledge with others.

Training:

Training will take place online via weekly lessons through Velocity Academy. The apprentice will also have monthly scheduled coaching calls.

Training Outcome:

The role offers long term security and the opportunity to progress to a permanent position on successful completion of the apprenticeship.

Employer Description:
information Velocity Academy is a post 16 private education provider that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy now delivers apprenticeship programmes, short courses and online virtual classes to both employers and individual students. We now boast a diverse portfolio of vocational learning programmes such as technology, business management, administration, and health and fitness.

Working Hours :
Working hours Monday- Friday 09:00 - 17:00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative