IT Technician Apprenticeship

·        Setting up new Mini PCs and Laptops

·        Performing regular updates on Mini PCs and Laptops

·        Resolving IT issues by liaising with our external IT hosting provider Nasstar

·        Providing training on the system to new users on induction day and follow up training after 1 month

·        Amending word templates for use within the case management system

·        Maintaining spreadsheets for reports, using basic and more complex excel formulas. Extracting data from main database for use within Excel

·        Liaising with users and designing, building and maintaining the case management system SOS, the Client Management System using simple coding/scripting

·        Supporting and training existing members of staff on the system including new process and developments

·        Keep updated on windows/security/SOS and other software updates/developments that impact Martin Kaye, provide relevant information to the Partners on next steps / action required.

·        Assist in the maintenance and development of the firm’s website

·        Assist in maintaining the firm’s online office manual (knowledge base) and APX forms

·        Assist with the firm’s system process’s/contracts and equipment such as photocopiers, phones, comms equipment

·        Assist in maintaining the firms IT A&P issues spreadsheet and keeping users update on progress

·        Continue further personal development training watching webinars and carry out research on software that apply to Martin Kaye

 

Training:
Day release at Telford College Mentor support within the workplace Allocated assessor to visit you in the workplace

Training Outcome:
Full time role depending on successful completion of apprenticeship and operational needs

Employer Description:
Martin Kaye Solicitors have grown at an incredible rate since we began in 1985 with just three members of staff! Since then, we have worked hard to maintain our independence and are now one of the largest and most reputable legal firms practicing in Shropshire and the West Midlands. The practice is also recognised by the independent law directory Legal 500.

Working Hours :
Monday to Friday 9.00am - 5.00pm

Skills:
Communication skills,Attention to detail,Adaptable,Work under pressure