Customer & Product Apprentice

As a Customer and Product Apprentice, you’ll rotate through three core areas within our Customer and Product departments - Customer Success, Product Development, and Marketing & Brand - gaining practical experience and contributing to projects that directly impact our customers. Customer Success - Support service teams by analysing customer feedback, identifying areas for improvement, and contributing to initiatives that enhance the customer journey. Product Development - Help shape our products by conducting market research, analysing user needs, and supporting planning across the product lifecycle to keep our offerings relevant and impactful. Marketing & Brand - Assist with campaign planning and content creation across digital channels, while helping track performance and optimise our brand presence. 

Training Outcome:
Progress to a full time career

Employer Description:
AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. AQA's qualifications are internationally recognised and taught in more than 40 countries around the world.

Working Hours :
Monday to Friday, shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills,Non judgemental,Patience