IT Solutions Apprentice

To provide day to day support, contributing to ensuring effective and efficient operation of the IT systems, for administration, and teaching and learning, throughout the Academy To operate the IT helpdesk system, ensuring that records are kept of issues  identified, and that suitable solutions are recommended, seeking guidance from line manager where needed To carry out routine IT tasks and activities as delegated by the Line Manager To provide support for IT hardware, software, network and operating system problems and queries for both staff and pupils To assist in installing and maintaining the Academy’s hardware to include all network/servers/workstations/data projectors/printers and teaching aides To assist teachers and pupils within the classrooms as requested by via the line manager To provide ICT technical support for Academy events and activities including internal events such as staff briefings, staff training To support the use of online learning systems and platforms, as well as online media and marketing activities To assist with the support and maintenance of ICT technical requirements which may include hardware installation, infrastructure change and/or software installation and updates To carry out routine maintenance tasks in accordance with Academy protocols To ensure backup procedures are followed To assist in monitoring and identifying threats to information security, including the student misuse of computers, and to report these to the relevant parties To undertake any relevant training as required To participate in the Academy’s performance management process To undertake any other duties as may be deemed necessary to carry out the role successfully or are commensurate with the role

All staff are expected to:

Promote and support the distinctive Christian character of the Academy as demonstrated through its ethos and worship, service to the community, promotion of spiritual and moral values and its commitment to community cohesion Understand the concept of in loco parentis and be concerned for the development and well-being of each student as a whole person through pastoral and spiritual leadership Take responsibility for their own professional development and support that of colleagues where appropriate Engage in the Academy appraisal process and support colleagues in achieving their own targets where appropriate Follow Trust policy and procedures in relation to keeping children safe in education Observe health and safety requirements and play their part in ensuring a safe working environment Contribute to the whole professional life of the school which has successful teaching and learning as its core purpose supported by all staff contributing to the Trust’s commitment to each student gaining meaningful enriching experiences

Training:

As an apprentice, you will receive a combination of structured online learning and practical, on-the-job training. You will work towards achieving the Level 3 IT Solutions Technician Apprenticeship standard, supported by experienced mentors and tutors. Regular progress reviews will help you develop your skills, confidence, and career prospects.

Training Outcome:

Upon successful completion of the apprenticeship, there may be opportunities for full-time employment within Dereham Neatherd High School or across the Enrich Learning Trust.

Employer Description:
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Working Hours :
Monday to Thursday, 8am - 4pm with a 30-minute break Friday 8am - 3.30pm with a 30-minute break.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Patience,Knowledge of Microsoft 365,Upgrades,Maintaining software,PC hardware,Understanding basic networks,Troubleshooting,Time Management,Commitment to safeguarding,Data Protection,Professional and reliable,Calm,Flexible,Installation