Business Administration Apprentice

We are looking for a motivated Business Administration Apprentice to support the day-to-day running of our office. The role will provide hands-on experience across administration, customer service, and compliance support, while working towards a recognised business administration qualification.
Key Duties & Responsibilities
• Administration & Office Support
o Handling incoming calls, emails, and post; directing enquiries to the right team members.
o Maintaining digital and paper records, ensuring accuracy and confidentiality.
o Preparing documents, reports, and certificates for clients (e.g., PAT test reports, risk assessments).
o Assisting with diary management, scheduling site visits, and allocating engineers.
• Customer Service
o Acting as a first point of contact for client queries, providing professional and helpful responses.
o Assisting with issuing quotes, booking jobs, and following up with clients.
o Supporting credit control activities (e.g., sending reminders for overdue payments).
• Compliance & Data Management
o Updating client compliance records on internal systems.
o Ensuring documentation is stored in line with GDPR and company policies.
o Supporting reporting for insurance and regulatory requirements.
• Team Support
o Working closely with engineers and consultants to ensure smooth delivery of services.
o Supporting marketing and business development tasks such social media.
o Assisting with general office tasks to keep operations running efficiently.

Training:

Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Business Administrator Level 3 apprenticeship standard, which includes:
•Knowledge, Skills and Behaviours
• Business Administrator L3 Apprenticeship Standard
•Functional skills in Maths and English if required
This will be delivered by your dedicated training provider, Realise.

Training Outcome:

This apprenticeship will provide a grounding in business administration within a compliance-focused consultancy. On completion, there may be opportunities to progress into roles such as Office Administrator, Compliance Coordinator, or Client Account Support.

Employer Description:
Focus On Testing Ltd is a specialist health and safety consultancy providing compliance services across the UK. We deliver Portable Appliance Testing (PAT), Fixed Wire Testing, EICR inspections, Legionella risk assessments, water sampling, and wider health & safety support. Our team works with clients in sectors such as healthcare, retail, and commercial property, helping them maintain safe, compliant workplaces

Working Hours :
35 hours a week Mon - Fri 9am - 4pm

Skills:
Administrative skills,Analytical Skills,Attention to detail,Communication Skills,IT skills,Logical,Organisation skills,Team working