Service Advisor Apprenticeship - Porsche Centre Portsmouth

Assist customers in scheduling service appointments, providing information on available services, and answering inquiries Greet customers in a professional and courteous manner, ensuring a positive service experience Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers Coordinate with the parts department to ensure timely availability of required components for service appointments Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

The programme lasts for 12-14 months, and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process

Training Outcome:
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles

Employer Description:
Welcome to Porsche Centre Portsmouth, located on Lakeside Business Park, Western Road in Portsmouth. Our established dealership facilitates the sales of new Porsche cars and Approved Pre-Owned cars, servicing, repairs, MOTs, plus parts and accessories. Our Centre has an experienced team renowned for their first-class customer service. All our Pre-Owned Porsche models are carefully selected by our dedicated used car buyer. Whether you are looking for a new Porsche or an Approved Pre-Owned model, our team will be able to support you in your decision with expert guidance and tailored customer support.

Working Hours :
Monday - Friday, starting at 8.30am - 5.30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience