Apprentice I.T. Support Technician

Your daily duties will include:

Handle security processes, including password resets, multi-factor authentication, and antivirus configuration Manage technical documentation in SharePoint, such as network diagrams, technical specifications, and policies Work with the bespoke ticketing system, managing SLAs and handling escalations Use troubleshooting / monitoring tools like PDQ and Impero software Perform hardware upgrades on PCs, laptops, CCTV, printers, and networking equipment Software upgrades Manage software updates, including driver updates, security patches, and service packs Support network devices, both wired and wireless, including switch ports, Wi-Fi, and patching Work with cloud technologies like Microsoft 365, Wildix, UniFi, and cloud-based phone systems Use basic PowerShell scripting for batch updates and automation tasks Full training and support will be provided by your workplace

Training:
Information Communications Technician Level 3 Apprenticeship Standard All training will be held at the workplace

Training Outcome:
Following the completion of the apprenticeship for the right candidate there is a possible permanent position

Employer Description:
Founded in 1926 in Consett, in the North East of England, Thomas Swan today produces over 100 performance and speciality chemicals and offers an experienced and flexible manufacturing service. Our values have helped us become an international company, offering a world-class product and service capability.

Working Hours :
Monday - Friday, flexible schedule. Core hours: 09:00 - 12:00 and 14:00 - 16:00. Start between 07:30 - 09:00 and finish between 16:00 - 17:30.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Good telephone manor,General PC knowledge