ICT / IT Technician Apprentice
Provide technical support to staff, troubleshooting hardware, software, and network issues Aid and support local IT team with Data and Security issues Work with 3rd party IT provider to support issues as needed Prioritise and schedule problems Assist in the installation, configuration, and maintenance of IT equipment (PCs, laptops, printers, mobile devices) Support the setup and management of user accounts, permissions, and access rights Help maintain IT asset records and documentation Learn appropriate software and hardware used and supported by the organization Monitor and report common IT issues to improve system reliability Support routine maintenance tasks and updates under supervision Ensure compliance with IT policies, procedures, and data security standards Learn and develop skills in networking, cloud platforms, and system administration Provide excellent customer service and communicate effectively with users of all technical levels Escalate unresolved or complex issues to relevant support Assist with Project delivery
The succesful apprentice will be expected to work between the 2 different locations- approximatley 2 days per week at each location.
Training:
The apprentice will be expected to attend an online lesson one day per week.
In addition, the apprentice will be allocated with an assessor who will visit them within the workplace once eveyr 6-8 weeks.
Training Outcome:
There is the potential for a permanent position for the succesful canididate, on completion of this apprenticeship
Employer Description:
From our manufacturing facility in Halesowen, situated right in the heart of the industrial Black Country, we operate a varied range of Forging Presses and Hammers which gives us a unique capability to manufacture components from as little as 1 Kg to 80 tonnes with lengths up to 23 Metres.
Working Hours :
Monday to Friday, between 8am and 5pm.
Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Logical,Team working