Warranty Administrator Apprenticeship

Working in a team of up to nine assessors in an open plan office Record data as required into a bespoke computer application (training provided) Assess warranty claims on OEM systems and liaise with and where required the Retailers via telephone and e-mail Ensure all data is aligned with all the correct processes, technical bulletins and campaigns Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims Administer the necessary documentation to support the warranty claims Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology Complete all work to a minimum quality requirement assessed by MSXI and customer management
 

Training Outcome:

The candidate will support in warranty administration with the offer of a full time role on completion, dependant on performance



Employer Description:
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficiency Diagnostic and Repair Enhancement Parts, Accessories and Service Performance Technical Information Sales Performance and Distribution Actionable Insights Learning

Working Hours :
Monday to Friday 8am to 5pm (40 hours per week).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience


  • Location: Clingoe House, Knowledge Gateway Boundary Road Colchester CO4 3GS
  • Type: Permanent
  • Recruiter: ACTIVATE LEARNING
  • Posted: 21-Oct-2025
  • Posted on: findapprenticeship.service.gov.uk