Bicycle Mechanic Apprenticeship
Continuous training and development under the mentorship of Head Workshop Operations to achieve a minimum of Cytech 2 Bicycle Maintenance Certification followed by E-Bike Technology Accreditation
Support Management with all workshop activities, including booking each service job into the Lightspeed system, conductring full mechanical assessments of each bike, work out the maintenance and servicing work that is required and which parts need to be ordered
Become trained on Lightspeed Poit of Sale (POS) System including recording all incoming inventory and other specific product information, images and specifications uploads etc.
Become a brand expert on all our bikes, including how product specifications translate into key differentiators
Shadow the Showroom Manager to learn the foundations of Consultative Based Selling
Meet with customers to listen, learn and understand their bike transportation requirements
Ensure all bikes and accessories are always displayed and presented that highlight their key features
Under the guidance of the Head Workshop Operations learn how to perform and complete PID (Pre-Delivery Inspection) Checks before a bike is handed over to a customer
Learn about industry developments, including market intelligence about new brands coming to market as well as technological advances and innovations
If required answer the phone, talking to customers, taking notes where appropriate and defer to the Showroom Manager when required
Once familiar with Cycle Race operations, potential opportunity to support in-store and external marketing events, including bike preparation, logistics, event management, and customer engagements
Sharing ideas about social media marketing activities, which would help strengthen the Cycle Race brand
Training:
Apprenticeship in bicycle mechanics Level 2
Remote (but the apprentice will have to attend a training centre to complete Cytech qualifications- Levels 1, 2 and 3)
Ongoing in the workplace
18 months for End Point Assessment
Functional Skills maths & English if applicable
Training Outcome:
Full-time bike technician & sales
Support for other technical trainings, qualifications
Become Assistant Manager Workshop
Longer term become Head Workshop Operations
Attend trade events in the UK and possibly overseas
Employer Description:
We are a passionate E-Cargo & E-Bike Retailer & Service Centre in London and are determined to make an impact on our local communities by delivering a personalized customer service that is second to none. We pride ourselves in sourcing and looking after the most innovative and technological advanced E-Cargos & E-Bikes out there. Working at Cycle Race means getting hands on experience to all aspects of running a growing bike business, from servicing the latest E-Cargos & E-Bikes, using the most up to date software diagnostic tools, consultative based selling, social media marketing, extensive external events engagements and attending industry trade fairs in the UK and Europe. We’re seeking a highly motivated, enthusiastic, smart, diligent individual who has a keen appetite to get fully involved in the business and become an integral part of the team.
Working Hours :
Monday - Midday, Tuesday - Saturday, 10.00am - 5.00pm
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness,Punctual,Willing to learn,Integrity,Enthusiastic,Empathetic