IT Support Apprentice

Manage own workload through the allocation of calls via the helpdesk Provide day to day IT Support for the local academy To monitor and repair equipment on a day-to-day basis to ensure all computer hardware functions safely and effectively to meet the needs of the academy To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers To ensure technical assistance is provided at extra-curricular events Manage printing resources across the Academy Maintain user accounts including creation of new user accounts where appropriate. Assign staff and pupil passwords Provide support to the Academy in its use of media, from recording classes and events through the editing process. Maintain inventories, asset and security mark ICT equipment Support evening events at the Academy Appropriately escalate issues to the Senior ICT Technician or ICT Cluster Network Manager regarding security and potential risks to the Academy systems
 

To take responsibility for the successful delivery of hardware-related tasks:

Administration of the ICT Equipment Loan system. Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards Maintenance tasks, e.g. upgrading and maintaining staff laptops, cleaning equipment, replacing toner and drum cartridges in printers Routine 1st line tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems Support staff and students with the virtual server environments, windows server 2012 and windows server 2016 and online systems including

Training:

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be
expected to work towards the Information Communication Technician Level 3, with support from your employer and the Chesterfield College Group.

Training Outcome:

You may be considered for a full time position within the team or within the Redhill Academy Trust upon successful completion of this apprenticeship.

Employer Description:
Tupton Hall School, part of the Redhill Academy Trust, is a thriving 11–18 secondary school in Derbyshire where every person matters. Known for its high expectations and inclusive ethos, the school offers a dynamic learning environment with strong support for personal and professional growth. Apprentices benefit from a culture that values achievement, teamwork, and real-world experience. With excellent facilities and a commitment to developing future talent, Tupton Hall is an ideal place to start your career journey.

Working Hours :
8am - 4pm Monday to Thursday and 8am - 3.30pm on Friday Occasionally you may be required to work later, on a rota'd basis, to ensure support is available for school events for e.g. Parents Evenings.

Skills:
Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience