IT Infrastructure & Support Apprentice

This role is a fantastic first step towards working in IT support with local schools and businesses. You will be part of a flexible and friendly team where you will learn a vast range of support requirements and technologies.

What will my new role involve? Joining the team as an IT infrastructure apprentice, you will learn:

Install and maintain computer hardware, laptops, audio/visual equipment and peripherals Routine administration, including data backups and Active Directory maintenance Software installation, maintenance and upgrading in line with rocket development policy Server Network / Cloud Based Infrastructure support Administration and development of Internet, Intranet, Extranet, and E-mail systems, including learning platforms and websites To keep abreast of technological developments and encourage the use of ICT at all levels To support staff and students with the set-up and preparation of ICT equipment around clients

Training:

As an IT Support Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Rocket Computer Services team combined with 25 days of off-the-job training at the PETA training centre in Cosham.

Training Outcome:

Progression opportunities are offered for the successful candidate upon completion of their apprenticeship and integration with the team.

Employer Description:
Rocket Computer Services Ltd are an established IT Support Company committed to providing high quality support across Portsmouth and Hampshire. We pride ourselves on our professional and friendly approach in meeting the needs of our clients. We offer a variety of bespoke support packages across the business and education sectors, creating more time for your staff to do the work they need to do while we take on your technical issues.

Working Hours :
Monday -Thursday 08:00 - 15:30; Friday 08:00 - 14:30 (30 minutes lunch).

Skills:
Initiative,Good communication skills,Personable and friendly,Polite,Strong customer service skills,MS Office knowledge,Genuine interest in ICT,Pass enhanced DBS check,Full UK driving licence,Manage own workload