Apprentice Cruise Sales Consultant

The day-to-day duties for this role include:

Dealing with customer enquiries and reservations in a polite and professional manner. Building and maintaining your own knowledge library on rates, prices and terms of business. Effectively promoting all relevant Fred. Olsen products to customers. Confirming bookings and upselling all relevant products. Selling the Fred. Olsen products and brand to customers.

Training:

The successful candidate will work towards the Customer Service Practitioner Level 2 qualification, which has an estimated course duration of 15 months. This will be a work-based Apprenticeship. Therefore, there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.

Training Outcome:

After successful completion of the apprenticeship course, there will be the possibility of progressing into a permanent position within the business. 

Employer Description:
At Fred. Olsen Cruise Lines, we believe a cruise is different to a holiday. A cruise is about the joy of the journey, as well as the destinations you visit, and exploring the world from the wonderful vantage point of the ship and the sea. We plan our cruises differently. Our team of Journey Planners change our itineraries every year - unlike some other cruise lines who always sail the same routes. We also put as much time into planning scenic cruising on every sailing as we do in choosing the destinations themselves. As a result, we have won Cruise Critic’s award for best itineraries 5 years in a row. Our smaller-sized ships have been elegantly designed and they all look and feel like ships with wide open deck spaces as well as lounges and restaurants which have been meticulously planned to ensure you have a wonderful experience. The smaller size of our ships also allows us access to more interesting places, such as Norway’s lesser known Fjords. It also means we can dock in the heart of some of the world’s most fascinating cities. With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.

Working Hours :
Monday – Friday and every other Saturday. A day off in the week will be rewarded when a Saturday is worked.

Skills:
Communication skills,IT skills,Customer care skills