Apprentice Resource Co-ordinator - Adult Social Care

To undertake the specified apprenticeship to achieve a nationally recognised qualification

To be the main point of contact for the named team/service area you are working within.

To deal efficiently and sensitively with correspondence/email/telephone/other social media-based enquiries using the principles of customer care and cascade any concerns or information to the duty senior practitioner or duty manager, and record details of the exchanges on the appropriate system.

Liaising with other professionals, departments, hospitals, GP surgeries and other local authority social work departments where required.

To be part of an overflow call queue for the social work and speciality services teams, taking messages from and escalating urgent matters or taking other appropriate action.

To undertake word processing, presentation and spreadsheet work using computer packages to produce correspondence, reports, presentations, and statistical information.

To undertake filling, photocopying, and scanning and be conversant with all office equipment.

To create service user files to support the day-to-day service process and maintain these to the required standard. To be responsible for destruction dates and undertake file culling as required.

To attend and participate in team and service wide meetings, regarding working practice and new initiatives.

To create and maintain electronic and paper record systems.

Training:
Business Administrator Level 3 Apprenticeship Standard Functional skills if required

Training Outcome:
The Business Administrator Level 3 qualification will give the candidate the opportunity to move further through the council

Employer Description:
Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers. Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.

Working Hours :
Monday to Friday, 9.00am - 5.00pm - some potential flexibility required.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience