Customer Service Apprentice

To demonstrate a high level of technical quality and service delivery To provide exceptional customer service at all times
To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions To deliver excellent customer service via phone, email, and face-to-face interactions To assist customers with queries, complaints, and product/service information To use CRM systems and other business tools for effective communication To support the wider team with administrative tasks To communicate, problem-solve, and work alongside your team To promote and support the TCF principles To ensure adherence to contractual/Client SLA’s and KPI’s To be accountable for the satisfactory resolution of any issues

Training:

Training will be delivered in line with the required 20% off-the-job hours. You’ll receive a mix of on-the-job and remote off-the-job training, with ongoing support from your line manager, wider team, and apprenticeship provider, all based at your workplace.

Training Outcome:

We’re a growing and dynamic business, which means new opportunities arise regularly. We advertise all vacancies internally first to encourage and support the development of our current employees. After completing your apprenticeship, there will be opportunities to progress into a Customer Service Advisor role and beyond, depending on your interests and strengths.

Employer Description:
QuestGates is the UK’s largest owner-managed loss adjusting and claims solutions group, known for its commitment to excellence, innovation, and customer service. With a strong focus on employee development, a collaborative culture, and a dynamic work environment, QuestGates offers real opportunities for growth and progression. As a forward-thinking business that embraces technology and values its people, it’s a great place to build a rewarding career.

Working Hours :
Monday to Friday, 9:00am - 5:00pm, with an hour unpaid lunch break.

Skills:
Communication skills,IT skills,Organisation skills,Team working,Initiative