IT Helpdesk Apprentice

Provide 1st line technical support to clients via phone, email, and remote access tools Assist with troubleshooting software and hardware issues Support and setup of new users and leavers for our clients Help maintain and monitor client systems, backups, and security tools Document activities and contribute to the internal KB Participate in training and development activities as part of your apprenticeship

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning

Employer Description:
"Does your current provider take ages to reply, and doesn't help you when you need it most? We help businesses in Norfolk, and further away not only with the day to day IT issues but more. We're changing the way IT Support is done, for the better."

Working Hours :
Monday - Friday, 8.30am - 5.00pm (1-hour unpaid lunch)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative