IT Apprentice

Ensuring all IT support requests are correctly assigned and categorised within the help-desk system Dealing with enquiries from users by email, phone and in person Performing basic user account maintenance Troubleshooting various classroom device issues Updating, maintaining and creating troubleshooting guides Repairing and replacing faulty IT equipment Liaising with suppliers to replace faulty equipment Basic network maintenance tasks

Training:

Advanced Level Apprenticeship in Information Communications Technician consisting of:

Level 3 Apprenticeship in Information Communications Technician

Level 2 Functional Skills in ICT Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities.

Training Outcome:

After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Employer Description:
Here at South Hunsley we passionately believe in the limitless potential of every member of our school community. We want everyone to be happy, confident and successful so we can all achieve more than we think is possible. We can promise support, care, encouragement and respect as well as really enjoyable and rewarding working and learning environment. We are genuinely committed to our students and our staff, and we do everything we can to ensure every child receives the care and guidance they need to thrive.

Working Hours :
Monday to Friday, 8:30am - 4:00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative