IT Technical Apprentice

Learn to maintain an up-to-date and accurate database of Council hardware and software.

Learn and demonstrate the necessary skills and behaviours to securely operate across all platforms and areas of responsibility in line with Council guidance and legislation.

Learn to build and operate a range of mobile devices, including phones, laptops and iPads.

Learn to apply structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyse problems by selecting the appropriate digital tools and techniques in line with Council guidance and to obtain relevant support as required.

Develop an understanding of cyber threats, the tools and techniques used to monitor and secure an IT environment

Develop a working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment.

Learn the importance of disaster recovery and how a disaster recovery plan works and to support the IT Manager to maintain this.

Assist in the deployment of computer hardware and software around the Council.

Learn to repair and maintain equipment and prepare routine equipment for use, under the direction/instruction of others within strict timescales.

Make customers feel warm, welcome, wanted and cared for when they are interacting with you.

Promote the HART values by:

Being helpful

Being approachable

Being responsive

Taking ownership of challenges and problems to ensure they are dealt with appropriately

Training:
Approximately one day a week training towards your apprenticeship

Training Outcome:
Opportunity to progress to higher IT qualifcations.

Employer Description:
At Hart, you’ll find yourself working in a friendly atmosphere alongside supportive people. We're a dynamic organisation that encourages innovation, modern technology and smarter working arrangements. We offer an excellent employment package with favourable terms and conditions, many opportunities to develop and a competitive salary and pension. We value the ideas of our staff and give them the flexibility they need to achieve a healthy work-life balance. In turn, we believe this enables greater job satisfaction. We hold a silver Defence Employer Recognition Scheme award. This recognises the support we give to members of the armed forces and their families.

Working Hours :
Monday to Friday, shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working